Steel Plant Automation Service Contracts for Ironmaking, Steelmaking, and Continuous Casting

Service Contracts are designed to address the critical challenges faced by steel plant operators, such as avoiding downtimes due to limited resources, fading know-how, and compatibility issues. These contracts ensure your automation software remains operational, compatible, and up-to-date, thereby enhancing plant availability and efficiency from ironmaking and steelmaking to continuous casting.

Maintaining high plant availability is paramount in the steel industry. Steel plant service contracts offer solutions to common challenges like resource constraints, diminishing expertise, and software compatibility issues. By opting for our service contracts, you can ensure seamless operations and proactive management of your automation software in ironmaking, steelmaking, and continuous casting.

Our service contracts come in three tailored options

• Basic Service Contract: This ensures your access to our expert resources, providing fast troubleshooting and dedicated communication channels. With this contract, steel plants get faster access to resources to support them in troubleshooting and maintenance without the need of separate budget approvals and lengthy communications.
• Advanced Service Contract: Beyond the basic service contract, this option includes proactive proposals for new functionalities and installing upgrades and updates. This contract is ideal for plants looking to streamline their software update process and ensure all system requirements are met efficiently.
• Premium Service Contract: Operate your automation software in “carefree mode” with this subscription model. It includes all the benefits of the basic and advanced contracts with additional regular updates, and a cost-effective fee structure. This is perfect for steel plants facing rapidly changing customer demands and technological advancements, including newly installed automation and digital solutions.

Benefits of Service Contracts for Ironmaking, Steelmaking, and Continuous Casting

• Dedicated expert resources: access to experts from Primetals Technologies ensures quick resolution of issues.
• Proactive software management: regular updates and upgrades keep your systems state-of-the-art.
• Cost efficiency: subscription models and proactive management reduce long-term costs.
• Enhanced compatibility and maintenance: ensures your software remains compatible with evolving technologies.
• Streamlined operations: avoids the hassle of manual troubleshooting and lengthy update processes.

Possible Modules of a Service Contract

• Dependable service on demand: contractually guaranteed availability of experts, fast response times, and high levels of security for your production via remote connection.
• Service on working days: direct access to experts during office hours, enabling seamless production on working days using cutting-edge digital technologies.
• Service credits: purchase a set number of working hours as credits and spend them on all your electrics and automation services needs.
• System adaptations and modifications: production is subject to incremental upgrades (included in your service contract), and continuous minor changes and improvements help keep your system performing at its best.
• Condition check for your automation system: keep your plant automation in “good shape” and get an early indication of potential weak points.

With the flexibility of different service contracts, steel plants can significantly enhance their operational efficiency, reduce downtime, maintain a competitive edge in the industry, and choose the most cost-effective option for their needs.