Electrics & Automation Services: Fast Support Whenever Needed

Primetals Technologies is committed to fostering long-term lifecycle partnerships to ensure smooth and efficient operations for steel producers. The extensive range of electrics and automation services is tailored to support every phase of iron and steel production. These services include service contracts, consulting, software and hardware engineering, maintenance activity management, and migration and upgrade strategies. The globally established electrics and automation service team from Primetals Technologies serves as the first point of contact for addressing plant operation challenges. These services are specifically designed to minimize downtime, reduce operational costs, enhance worker safety, and boost availability and productivity.

Regular optimization of electrics and automation solutions is vital to maintaining steady output, high-quality products, maximum productivity, and production flexibility. Periodic maintenance is essential to avoid unplanned shutdowns, which often result in costly production losses.

Advantages of Choosing Primetals Technologies as Your Electrics and Automation Service Partner

• Global presence, providing access to the electrics, automation, and digitalization expert pool from Primetals Technologies
• Increased plant availability with reliable and proven automation solutions
• Electrics and automation services tailored to your specific needs
• Spare-part expertise for electrical components and automation solutions from a single source
• Upgrades, migrations, and modernizations of existing automation systems
• Access to the e-services platform m.space, simplifying maintenance processes, accelerating information flow, and reducing costs
• Creation of synergies through long-term partnerships
• Reliable support whenever you need it

Annual electrics and automation service contracts ensure fast and reliable support. Steel producers gain access to comprehensive expertise in automation systems, software architecture, and metallurgical processes. Local engineers from Primetals Technologies, often involved during the project phase of major investments, are well-equipped to provide technical support at short notice once systems are operational.

Modules of a Service Contract

• Dependable service on demand: contractually guaranteed availability of experts, fast response times, and secure production via remote connection.
• Service on working days: direct access to experts during office hours, ensuring seamless production with advanced digital technologies.
• Service credits: purchase a set number of working hours as credits, which can be used for electrics and automation service needs.
• System adaptations and modifications: minor changes and incremental upgrades, included in the service contract, ensure systems perform optimally.
• Condition check for your automation system: regular evaluations keep plant automation in top condition and provide early warnings of potential weak points.

Service Contract Benefits

• Priority access to key experts with fast response times
• Comprehensive support for electrics, mechatronics, mathematics, physics, automation, digitalization, and data analytics
• Contact persons familiar with your plant, as they are often involved in project execution
• Improved productivity and greater flexibility

When investing in new optimization, automation, or digitalization solutions for a steel plant, it is essential to use resources efficiently, adapt project execution to changing conditions, and stay within budget. Primetals Technologies leverages remote services to digitalize project execution, commissioning, and support for the steel industry. Facing increasing challenges such as shorter time-to-market, just-in-time delivery demands, and stricter environmental and safety regulations, metal producers benefit from Primetals Technologies’ tailored approach to identifying the most value-adding services for their projects.

Remote Services Include

• Remote project management
• Remote commissioning
• Assistance via augmented reality technology
• Augmented reality data and documentation through the e-services platform m.space

Remote Services Benefits

• Greater flexibility during commissioning, enabling faster adaptation through remote connection
• Reduced unproductive times
• Permanent and fast access to complete digital technical documentation
• Online collaboration among experts from anywhere in the world
• Precise and efficient problem-solving with augmented reality