- Digital lifecycle services platform m.space connects steel producers with Primetals Technologies’ experts
- Successful pilot project with Brazilian steel producer Gerdau – all service requests resolved
- Interactive app for hands-on equipment-related troubleshooting, guided digital support, and consulting
m.space is a comprehensive digital platform that offers an easy and fast way for steel producers to connect with the right experts at Primetals Technologies when having any kind of service-related request or question. The inquiry could be related to spare parts, plant documentation, and remote live support for mechanical as well as electrics and automation issues.
Resolving Requests Remotely
“The m.space platform offers a new interface between the customer and Primetals Technologies. It is a unique solution, and this portal might well be widely used by Gerdau entities all over the Americas,” says Euder Melo, Caster Maintenance Specialist at Gerdau’s Ouro Branco site.
The requests were, for example, about remote inspection of caster rolls, analysis of the data generated by the ladle turret’s condition monitoring system, or automation support for Primetals Technologies’ technological packages such as Dynawidth, Dynaflex, the ASTC system, and Strand Checker.
The requests were technology-specific and required a high level of expertise. In addition to solving the requests, Primetals Technologies provided Gerdau with additional insights thanks to its expertise in the wider maintenance area and via the use of historical troubleshooting data from m.space.
Guided Digital Support
Traditionally, maintenance issues often needed to be addressed by a field service engineer on-site. However, recent technology developments make it possible for Primetals Technologies’ experts to digitally assist steel producers. In that way, maintenance issues are solved faster and at lower cost as there is no accumulation of travel expenses.
Experts from Primetals Technologies will support the steel producer’s in-house service technicians from initial troubleshooting to the successful implementation of a solution. With the help of smart glasses and a mobile phone or a tablet, the team from Primetals Technologies consistently stays in dialogue with the technicians on site.
With a history spanning 121 years, Gerdau is Brazil’s largest steel producer, one of the leading manufacturers of long steels in the Americas, and one of the world’s most prominent producers of special steels. Gerdau has operations in nine countries and serves the agricultural, automotive, construction, distribution, energy, industrial, and mining markets.
Euder Melo, Caster Maintenance Specialist at Gerdau’s Ouro Branco site, is wearing smart glasses that can be used to receive digital guided support from Primetals Technologies.
プライメタルズ テクノロジーズ （Primetals Technologies）, は本社を英国、ロンドンに置き、金属鉄鋼産業におけるエンジニアリング、プラント建設、およびライフサイクルサービスの提供を行うパイオニアかつ世界的リーダーです。 当社は電機、オートメーション、デジタライゼーション、及び環境の総合ソリューションを含めた技術、製品、サービスの一式を提供しており、 原材料から完成品まで鉄鋼のあらゆる分野を網羅するだけでなく、非鉄分野でも最新の圧延ソリューションをお届けします。 当社は三菱重工グループ100％出資によるグループ会社で、従業員数は全世界で約7,000人です。 詳しくは、下記URLより当社公式ウェブサイトをご覧ください。www.primetals.com.
*ダウンロードされた資料は、プライメタルズ テクノロジーズに関するメディア報道および当社パートナーによる情報発信においてご使用いただけます。ご使用の際は、出典の明記をお願いいたします。
